Tommy Chengs Chinese Food - Review

This place is hit or miss at best.  Its not far from my home so i figure "its close by".  But I am wrong more than I am right.  It is extremely inconsistent even when the food is OK.  The lady behind the counter is rude and the food is not ready on time.  I really cant understand why people (me included) continue to go back.  There are plenty of way better Chinese Takeout restaurants in the area that i have been to and are consistently better than Tommy Chengs.  Guess i have to be a little less lazy when it comes to picking up takeout.